Celebrating Excellence Since 2008
IHL Mobile App
Our mobile app is currently under development in an effort to bring our products and services to your pocket. A quick and convenient way to order supplies, schedule reservations, get rewards and access money saving coupons.
Our Pledge, Our Promise, Our Values
Quality & Integrity
We have a passion for the finer things in life, so it’s no surprise that the products we enjoy mirror the products we provide to our customers. We only sell & serve top quality products. We taste and test every product before it is introduced on the menu, and many others that don’t make the cut. We stand behind the products we serve so much that we sell everything to go that we also serve in house. We start and maintain every customer’s hookah to ensure their experience is the best. We take time to listen to and learn about our customers. We are courteous and treat people with dignity and respect. We take responsibility for our actions and honor our commitments. We are a shining example of excellence in the hookah lounge business or any customer service business for that matter.
We are hookah connoisseurs and enjoy the opportunity to share our knowledge and experience with our customers. We sample many different flavors and brands so we can form descriptive opinions on taste, buzz and overall quality. We are eager to try new brands or flavors of shisha so that we may add to our extensive mental reference of “all that is good”. We get to know our customers tastes and recommend products accordingly. We teach our customers everything we know; what is it, how does it work, where does it come from, how do you pronounce it, what does it taste like, how do I smoke it, what do I expect, etc. We are the scholars leading them on the path to hookah enlightenment.
Comfort & Cleanliness
We provide an atmosphere that is second to none. The customers are guests in our establishment and we want them to feel welcome and comfortable. From the time our customers come through that front door they will be treated with warm, friendly service. We will prepare a place in our lounge just for them. We will be steadfast in accommodating our customers’ needs or requests. We will work hard so they can relax and enjoy their experience.
Fun & Entertainment
We will share our enthusiasm and our excitement for all things hookah. We will foster an environment where people come to enjoy each other’s positive energy. It will be a unique gathering spot for open minded people to socialize and enjoy themselves and we will be their tour guides. We will be enthusiastic, positive, outgoing and genuinely happy for your good time. When appropriate we will amuse customers with witty conversation, music, smoke rings, bubble tricks, humor, attitude and charisma. Our customers will experience a good time because it is our job to give it to them.
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