We want you to love your IHL Item. If you are not completely satisfied with your purchase you may return the item within 14 days from the date of purchase for an exchange, refund or in-store credit if you have your receipt (excludes special orders).

Item must be in its original packaging and in unused condition. Special orders are final sales and cannot be returned or exchanged.

If you do not have your receipt you may only exchange your unopened item or receive in-store credit as long as we continue to stock the item.  We will not exchange or return items for an in-store credit if it has been opened.

We also warranty all items against manufacturers defect for 14 days after purchase.  This warranty is specific to items that have a flaw in manufacturing and cease to function properly due to normal and proper usage ONLY.  Items that have been misused and/or abused will not be eligible for refund, exchange or in store credit.

It is of the utmost importance that you read any manuals or documentation included with the item that you purchased.  IHL is not responsible for any damage done to electronic hookah and/or cigarette devices due to improper use or functional misunderstanding by the purchaser.

The electronic hookah/cigarette market is new and constantly evolving.  Many of these products differ in their use and functionality.  Make sure you know what you are doing prior to using these items.  IHL is not liable for damage done to these items due to user error and will not issue refunds, exchanges or in-store credits for user error.

For more information on some of these electronic hookah/cigarette products, read the manuals when included and visit the manufacturers website:

There are also multiple YouTube videos available on filling the various atomizers/cartomizers:

X-CT – http://www.youtube.com/watch?v=vDXM0prKg9w

X6 E-Hookah: http://www.youtube.com/watch?v=InWBCkByYg4

 

X10 Clearomizer: http://www.youtube.com/watch?v=_fX9zJ5KQlo